Why Voluntary Mediation?

Mediation is a confidential meeting between parties (with or without lawyers) and a trained mediator who will guide a discussion of issues with the goal of resolving a dispute. Most importantly, mediation contains an in-built process allowing parties an emotional catharsis (where necessary) to allow open channels for communication.

When mediations occur, they are initiated in several ways: completely voluntarily (ie no courts or lawyers involved), as a preliminary to a legal suit (attorneys involved usually), are court-ordered or court managed. Both in Singapore and in Malaysia, compulsory court mandated and court annexed mediation has been introduced as part of the litigation process. Similarly, court mandated and court annexed mediation are found in various jurisdictions including Australia, the UK, Canada and the US.

Despite the effectiveness of mediation as a dispute resolution method, many people are still not convinced of its usefulness, or prefer to defer completely to the court system. For example in Singapore, in 2013 community mediation recorded a no-show rate of 60% because it was not a compulsory step in the conflict resolution process.

 As a result, the Community Dispute Management Framework was introduced giving three levels of  dispute resolution. First, grassroots and community leaders are to be the first to assist in resolving conflicts. Second when intervention fails, disputing parties may attend mediation at Community Mediation Centres and lastly, parties can resort to Community Dispute Resolution Tribunal located within the State Court Building.

However people in conflict do not have to wait for courts or lawyers to be involved as they can turn to mediation voluntarily at any time.

Why should people should try mediation? It is because

• it works since a majority of cases reach an agreement,
• it is satisfactory as parties control outcome,
• it is cost effective as it avoids the expense of litigation (or even legal counsel if parties prefer), 
• it is fast as it can usually be scheduled within 7-10 days,
• the sessions are confidential (except if law requires disclosure),
• it is flexible as it can occur before, during or after a case,
• it is professional since mediators are highly trained and experience,
• depending on location of parties and availability of facilities, it can even be convenient (especially community and online mediation).

Check out our online mediation platform Mediate2ResolveOnline.com for more details.